Withdrawal
Guests who want to cancel their reservation will only receive a refund of the deposit if they provide written notice to the Parc Hotel Du Lac within the specified timeframe:
- A handling fee of 5,00 € will be deducted from the deposit if the cancellation is made 8 days before the scheduled arrival date. The rest of the deposit will be refunded.
- If the cancellation is requested within 7 days of the arrival date, the deposit will not be refunded.
Ways to return the deposit
If the deposit was paid with a credit card, it will be refunded to the same credit card that was used at the time of booking. The amount will be displayed on your upcoming credit card statement.
If the deposit was paid via bank transfer, please provide us with the name of the bank, IBAN, and SWIFT/BIC code in order to process the refund.